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Remote Customer Service Representative

Remote Customer Service Representative

Pearltech Consulting LLC
Published
August 9, 2019
Location
Austin, TEXAS
Category
Job Type
Job ID
0005
Telephone Number
3468002344

Description

Pearltech Consulting is seeking Remote Work From Home Customer Service Representatives to join our growing team of professionals in supporting some of the largest companies in the world.

 

Responsibilities

  • Provide contact center services from home by managing large amounts of inbound and outbound calls.
  • Provide accurate, valid and complete information by using the right methods/tools 
  • Meet personal/customer service metric targets and call handling quotas.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits, ensuring complete resolution. 
  • Document customer interactions, process customer accounts and file documents following communication procedures, guidelines and policies.
  • Learn about products and services to accurately and efficiently resolve customer inquiries on the first contact

 

Minimum Requirements

  • Dual core PC 
  • High Speed Internet and able to be hardwired while working at all times 
  • Landline Phone with no additional features such as call waiting
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Quiet place to work set up in your home
  • Excellent PC and computer skills
  • The ability to navigate multiple computer programs

 

Pearltech Perks

  • Become your own boss. You select the client programs that match your earnings expectations.
  • Set your own schedule. Work as little as 15 hours a week or as much as 60!
  • Set your own revenue goals. You control your earning potential based on the frequency you work and the results you produce.
  • Avoid the commute
  • Spend more time with family
  • No more traffic
  • No dress code

 

This is not an offer of employment. It is an opportunity to enter into a business-to-business relationship. 

Apply
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