Pearltech Consulting is seeking Remote Work From Home Customer Service Representatives to join our growing team of professionals in supporting some of the largest companies in the world.
- Provide contact center services from home by managing large amounts of inbound and outbound calls.
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service metric targets and call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, ensuring complete resolution.
- Document customer interactions, process customer accounts and file documents following communication procedures, guidelines and policies.
- Learn about products and services to accurately and efficiently resolve customer inquiries on the first contact
- Dual core PC
- High Speed Internet and able to be hardwired while working at all times
- Landline Phone with no additional features such as call waiting
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Quiet place to work set up in your home
- Excellent PC and computer skills
- The ability to navigate multiple computer programs
- Become your own boss. You select the client programs that match your earnings expectations.
- Set your own schedule. Work as little as 15 hours a week or as much as 60!
- Set your own revenue goals. You control your earning potential based on the frequency you work and the results you produce.
- Avoid the commute
- Spend more time with family
- No more traffic
- No dress code
This is not an offer of employment. It is an opportunity to enter into a business-to-business relationship.