Airline Reservationist

Mommy Jobs Online
Published
March 9, 2018
Location
Category
Job Type
Salary
$12.33 per hour

Description

Responsible for assisting customers with travel requests by answering incoming calls and matching the features and benefits of the airlines to the needs of the passengers

Answer customers inquiries regarding all aspects of their travel or one of our travel partners

Ability to handle customer questions, complaints, and inquiries with the highest degree of courtesy and professionalism to resolve customer issues with first call resolution

Assist customers with technical website and mobile navigation needs

Make new reservations and change existing reservations on scheduled domestic and international flights

Perform both computer and inbound/outbound telephone related tasks

HOURS

The call center is open 24/7/365

Candidates must be flexible and willing to work early mornings, afternoons, evenings, weekends, and holidays.

UNION

Like many airline positions, Reservations Sales Agents are part of a union that will require initiation fees and monthly dues.

QUALIFICATIONS

High School diploma or equivalent required

Minimum age of 18 years old

Must be authorized to work in the United States

Have not used any nicotine products within the last six months (includes chewing tobacco, nicotine gum, patches, hookah or any other source of nicotine)

Demonstrated proficiency and agility with adopting, utilizing and navigating new and rapidly changing technologies and applications on handheld and other multi-media devices required

Demonstrated knowledge and aptitude to use computers and related technology skillfully required

Fluent in Spanish highly preferred

Proficient keyboard skills required

Must have strong customer service skills and a professional and pleasant phone demeanor

Must possess exceptional verbal and interpersonal communication skills in order to assist customers and interact with coworkers

Proven ability to continually learn and understand changing job-related policies and procedures, company products, services and promotions in an efficient manner required

Adaptable to performing work according to set procedures required

Excellent attendance and reliability required

Must be flexible to work any shift assigned within a 24 hour/day, 7 day/week, 365 day/year operation including weekends, holidays and overtime as needed. Hours could include late nights and early mornings.

Pay: $12.33 per hour

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